Service Request
Technical Support for Industrial Instrumentation & Analytical Systems
Blue Dragon Technology provides responsive technical support for analytical instruments, online process analyzers, service issues, spare parts, calibration, commissioning, maintenance, and engineering consultation.
Submit your service request with as much detail as possible so our technical team can review your equipment, application, operating conditions, and support requirement efficiently.
How We Can Help
Service support across the full instrumentation lifecycle.
Our technical support team assists customers across oil & gas, LNG, petrochemical, refining, power generation, water treatment, environmental monitoring, pharmaceutical manufacturing, semiconductor production, and industrial processing applications.
Troubleshooting
Support for equipment issues, alarms, unstable readings, abnormal behavior, communication faults, or system recovery.
Calibration & Verification
Assistance with calibration, verification, drift correction, performance checks, reference standards, and reporting requirements.
Spare Parts & Consumables
Support for identifying replacement parts, consumables, critical spares, inventory planning, and urgent procurement needs.
Installation & Commissioning
Guidance for installation, startup, system configuration, sample interface verification, and operational handover.
Maintenance & Repairs
Support for maintenance planning, inspections, diagnostics, component replacement, repair coordination, and system restoration.
Engineering Consultation
Application review, sample system guidance, retrofit support, integration planning, and project-specific technical consultation.
Submit Your Service Request
Tell us about your equipment, application, and support requirement.
Please provide as much detail as possible. Clear information helps our engineers review your request, identify the correct support path, and respond more efficiently.
Supporting Documents
Send documents that help our engineers diagnose the issue.
If available, please email supporting documentation to support@bluedragontechnology.com after submitting your service request.
Supporting documents help us understand the equipment condition, installation environment, operating history, and fault symptoms more accurately.
Examples include:
- Photographs of equipment or installations
- Screenshots of alarms or error messages
- Calibration reports
- P&IDs and process diagrams
- Maintenance records
- Process documentation
- Technical drawings
Supported file formats:
PDF
JPG
PNG
DOCX
XLSX
Service Commitment
Practical support based on your real operating environment.
Blue Dragon Technology strives to respond to service requests as quickly as possible. Each request is reviewed individually to determine the most appropriate course of action.
Depending on the situation, our support may include remote troubleshooting, spare parts recommendations, calibration assistance, engineering consultation, repair coordination, or scheduling an on-site service visit.
Our objective is to provide technically sound, practical recommendations based on the equipment, application, site conditions, urgency, and operating impact.
Useful details to include:
- Instrument model or system type
- Application and process stream
- Issue symptoms or service requirement
- Operating conditions
- Urgency and production impact
- Recent maintenance or calibration history
Support Process
What happens after you submit the form?
Our team reviews the information you provide and determines the most effective next step based on the equipment, issue, application, and urgency.
1
Request Review
We review your submitted information, equipment details, and support requirement.
2
Technical Assessment
Our technical team evaluates the application, symptoms, operating environment, and urgency.
3
Support Recommendation
We recommend remote support, spare parts, calibration, repair, field service, or engineering review.
4
Resolution Support
We help support recovery, validation, documentation, and steps to reduce future downtime risk.
Long-term support you can depend on.
Our commitment extends beyond equipment supply. We work alongside customers throughout the lifecycle of their instrumentation systems to help maximize reliability, minimize downtime, and maintain measurement accuracy in demanding industrial environments.
From installation and commissioning through maintenance, calibration, troubleshooting, spare parts support, upgrades, and modernization projects, Blue Dragon Technology is dedicated to long-term operational support.
Submit Service Request
View Services & Support
Email Support